01 Introduction
Ramiant Solutions ("we," "our," or "us") is a registered IT consultancy based in Islamabad, Pakistan. This Privacy Policy explains how we collect, process, store, and protect information when you use our messaging automation services, including our official integrations with Facebook Messenger and Instagram Direct via the Meta Graph API.
By using our services or authorizing our platform to access your Meta Business accounts, you agree to the practices described in this policy.
02 Data We Collect
We collect only what is necessary to provide our messaging services:
- Account Information: Name, email address, and business details you provide during registration or onboarding.
- Meta Platform Data: When you connect your Facebook Page or Instagram Business account, we receive your Page access tokens, Page IDs, and basic profile information required to send and receive messages on your behalf.
- Message Data: Inbound and outbound message content processed through our platform for the purpose of displaying in your inbox and enabling automated replies.
- Technical Data: IP addresses, browser type, and access logs collected automatically for security and debugging purposes.
03 How We Use Your Data
Your data is used exclusively to provide and improve our messaging services:
- Authenticate and authorize your access to Facebook and Instagram messaging via Meta's official APIs.
- Display inbound messages in your client dashboard and enable you to respond.
- Execute automated replies and message routing rules you have configured.
- Maintain service security and investigate suspicious activity.
- Comply with legal obligations under Pakistani law.
We do NOT sell, rent, or trade your personal data or message content to any third party under any circumstances.
04 Meta Platform Data
Our platform connects to Meta's Graph API using permissions you explicitly grant. This includes:
- pages_messaging: To send and receive messages on your Facebook Page.
- instagram_manage_messages: To send and receive messages on your Instagram Business account.
- pages_manage_metadata: To read basic Page information necessary for our inbox to function.
All Meta API access is governed by Meta's Platform Terms and Data Policy. We operate strictly within these terms. Access tokens are stored in encrypted form and never exposed in our frontend code.
05 Data Sharing & Third Parties
We do not share your data with third parties except in the following limited cases:
- Meta Platforms Inc.: As required to process API calls for messaging services you have authorized.
- Hosting Provider: Our servers are hosted on infrastructure within Pakistan or a compliant jurisdiction. Server providers have no access to your message data.
- Legal Requirements: If required by Pakistani law or a valid court order, we may disclose information to relevant authorities.
06 Data Security
We implement industry-standard security measures to protect your data:
- All access tokens and credentials are stored using AES-256 encryption at rest.
- All data in transit is protected using TLS 1.2 or higher (HTTPS only).
- Our webhook endpoints validate every request using Meta's signature verification mechanism.
- Access to our production systems is restricted to authorized personnel only.
07 Data Retention & Deletion
We retain message logs for a maximum of 90 days by default unless you configure a shorter retention period in your dashboard settings.
You may request complete deletion of all your data at any time. We will process deletion requests within 30 days. To submit a deletion request, visit our Data Deletion page or contact us directly.
Upon account termination, all associated data including messages, tokens, and configuration is permanently deleted from our systems.
08 Your Rights
As a user of our platform you have the right to:
- Request a copy of all personal data we hold about you.
- Correct inaccurate information in your account.
- Request deletion of your data at any time.
- Revoke Meta API access permissions at any time via your Facebook or Instagram settings.
- Object to any processing of your data and withdraw consent.
09 Contact Us
For any privacy-related questions, data requests, or concerns, please contact us: