Pakistani customers don't type formal Urdu and they don't want stiff corporate English — they type Roman Urdu, the way friends talk. Reply in the same register and you instantly feel local, warm and trustworthy. Below are battle-tested templates for every stage of a sale. Copy them, swap in the bits in [brackets], and keep your own brand's tone. Square brackets are placeholders; the emojis are optional but they do soften the message.
Pehla raabta — greetings & inquiries
Welcome message
Assalam-o-Alaikum! 🌸 [Brand] mein khush aamdeed. Bataiye kya cheez dhoond rahe hain — main abhi madad kar deta hoon. 😊
Price & stock reply
Ji bilkul! [Product] ki price Rs [Price] hai aur abhi stock mein available hai. ✅ Aap ke liye order confirm kar dun?
Out of stock
Sorry [Name], [Product] is waqt out of stock hai. 😔 Aap ka number save kar leta hoon — jaise hi restock hua, sab se pehle aap ko ittela kar dunga. Theek hai?
Order & COD confirmation
COD order confirmation
Order confirm karne ka shukriya! ✅
📦 Order #[Order]
[Product] × [Qty]
💰 Total: Rs [Total] (Cash on Delivery)
📍 Address: [Address]
Sab kuch theek hai? "Haan" likh kar confirm kar dijiye. 🙏
Confirmation follow-up (no reply yet)
Assalam-o-Alaikum [Name], aap ka order #[Order] abhi confirm hona baqi hai. Bas "Haan" likh dijiye, hum aaj hi dispatch kar denge. 📦
Advance request (high-value / repeat refusal)
[Name], is order par hum thori si advance (Rs [Amount]) request karte hain taake delivery confirm rahe. JazzCash/Easypaisa: [Number]. Baqi amount delivery par COD. Theek hai? 😊
Delivery updates
Dispatched
Khushkhabri! 🎉 Aap ka order #[Order] dispatch ho gaya hai. 🚚 [Courier] tracking: [TrackingID]. 2–3 din mein pohanch jayega, In Sha Allah.
Out for delivery
[Name], aap ka parcel aaj delivery ke liye nikal chuka hai. 📍 Rider [Number] par raabta karega — please call receive kar lijiyega taake delivery miss na ho. Shukriya!
Delay apology
Maazrat [Name] 🙏 — aap ke order #[Order] mein courier ki wajah se thori der ho gayi. Hum follow-up kar rahe hain, [Date] tak pohanch jayega. Aap ke sabr ka bohot shukriya. ❤️
Objections & after-sale
"Is it original?"
Bilkul fikar na karein 😊 — hamari saari products 100% original hain. Pasand na aaye to [return/exchange] policy bhi available hai, is liye aap befikar order karein. ✅
Discount / negotiation
Aap ki baat samajh sakta hoon 😊. Filhaal best price Rs [Price] hai — lekin agar aap [2 items / advance] lein to Rs [Discounted] kar deta hoon. Deal? 🤝
Thank you + review request
Order receive karne ka shukriya [Name]! ❤️ Umeed hai [Product] pasand aaya. Agar 2 minute ho to ek chhota sa feedback de dijiye — hamare liye bohot maina rakhta hai. 🌟
Return / exchange
Koi baat nahi [Name] 🙂 — [X din] ke andar exchange/return ho sakta hai. Product original packing mein wapis bhej dijiye, hum [exchange/refund] process kar denge. Tafseel: [steps/link].
Tip: keep one or two human touches in every message — the customer's name, a relevant emoji, a warm sign-off. Templates save time; personalisation saves the sale. And keep it Roman Urdu (Latin script), the way customers actually type — not formal Urdu script.
From templates to an AI that writes them for you
Templates are a great start, but copy-pasting at 11pm across 200 DMs is where most sellers fall behind. This is exactly what Ramiant does automatically: it replies in natural Roman Urdu across WhatsApp, Instagram and Facebook, pulls the real price and stock from your store so it never invents a number, and confirms orders and answers objections in the tone above — instantly, around the clock. When a conversation needs a human, it hands off to your team. You keep the warmth; the AI keeps the speed. Pair these scripts with a low RTO workflow and you've got the core of a tight Pakistani sales operation.